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This Privacy Statement outlines the general terms through which we, Travelediary protect the privacy of your Personal Data in accordance with the Personal Data Protection Act 2010 ("PDPA").
TYPES OF PERSONAL DATA WE COLLECT
We collect various types of personal data directly from you or 3rd parties. These may include, but are not limited to:
- Full Name
- Date of Birth
- Home / Billing Address
- Telephone / Fax number
- Email Address
- Passport Information
- Identity Card Information
- Nationality
- Credit Card Number and Expiry
In addition, we may ask for the following information, but not limited to:
- Hotel preference
- Room preference
- Dietary requirements
- Health issues relevant to your travel arrangements
While you have the option to withhold certain information, please note that providing us with some general details about yourself is necessary for various purposes. These include purchasing products or services, creating a traveler profile, becoming a member, taking part in surveys, competitions, or promotions, asking us questions, or initiating any other transactions with us.
TRAVEL COMPANION INFORMATION ABOUT TRAVEL COMPANIONS
If you are making a reservation on behalf of someone else, we will require personal information and travel preferences regarding that individual. Before providing us with the personal information and travel preferences of others, you must obtain their consent. Please note that you will be solely responsible for any access or modifications to their information, as it will be accessible only through you.
METHODS OF COLLECTING YOUR PERSONAL DATA
This Privacy Policy covers any Personal Data provided to us:
- When inquiring with us.
- When making a reservation with us.
- Under any contractual agreement or arrangement.
- Via a 3rd party, such as travel agents, travel aggregators, online portals, etc.
Some other ways we may collect Personal Data also include, but are not limited to:
- Via telephone, fax, online chat, email.
- When you visit our website.
- When you contact us in person.
- When we get you in person.
- When we collect information about you from 3rd parties.
UTILIZATION OF YOUR INFORMATION
We utilize the information about you for the following general purposes:
- To provide you with the products and services you request.
- To make and complete your travel reservations.
- To provide you with travel confirmation and updates.
- To manage your traveler profile.
- To process bills and provide travel notifications.
- To communicate with you in general.
- To respond to your questions and comments.
- To allow us to contact you for customer service.
- To measure interest and improve our products, services, and website.
- To notify you by email or post about special offers and travel-related products and services that may be of interest to you.
- To customize your experience on our website.
- To reward you as part of any reward and recognition program you choose to join.
- To solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems.
- To prevent potentially prohibited or illegal activities.
- To enforce our terms and conditions.
We utilize credit card information, including the cardholder's name, credit card number, and expiration date, solely for payment for your travel bookings.
MONITORING OF CALLS
For dispute resolution, quality control, and staff training, please be aware that calls to and from Travelediary are recorded and monitored. These call recordings will be retained for a reasonable duration and will subsequently be deleted. Any personal information gathered from you during the call will be handled in accordance with the guidelines outlined in this Privacy Policy.
INFORMATION COLLECTED AUTOMATICALLY
During your visit to our website, we collect and temporarily store specific technical information to ensure effective site management and enhance security measures. This information may include:
- The Internet domain from which you access our website.
- The type of browser (e.g., Netscape, Internet Explorer) used to access our site.
- The operating system (Windows, Unix) is used to access our site.
- The date and time you access our site.
- The URLs of the pages you visit.
- The URL of the website or link you used to access our website.
The information collected is solely intended to enhance the usability of our website for your benefit. Through this data, we gather insights regarding the number of visitors to our site and the types of technology they use. Please note that we do not make any attempts to identify individual users or track their specific usage habits. Therefore, no personally identifiable information is collected in this process.
Rest assured that we will never sell your data to any 3rd party. We understand and share your dislike for spam. Occasionally, we may reach out to you to provide information about our latest deals, offers, promotions, or competitions. However, if you prefer not to receive any promotional material, you can easily unsubscribe by replying to the email sender. Your preferences will be respected, and you will no longer receive such communications.
ENTITIES WITH WHOM WE SHARE YOUR INFORMATION
To fulfill your travel bookings, we may share your information with the following entities:
- Hotels
- Ground Operators
- Wholesalers
- Destination Management Companies
These suppliers may contact you when necessary to provide travel updates, gather additional information about you, assist with your travel reservation, or address any reviews you may submit. Additionally, we may grant authorization to 3rd party vendors to collect information on our behalf. These vendors will have access to and collect information only as required to carry out their functions, and they are strictly prohibited from sharing or utilizing the information for any other purpose.
BUSINESS PARTNERS FOR JOINT PRODUCT OR SERVICE OFFERINGS
You will be able to identify the involvement of a 3rd party in a requested product or service as their name will be displayed alongside ours. If you opt to utilize these optional services, we may share your information, including personal details, with these partners. This enables them to directly contact you via email or mail regarding their products and services. It is important to note that we do not have control over the privacy practices of these 3rd party business partners.
REFERRING WEBSITES
If you were referred to our website from another site, we may share certain information about you with the referring website. This enables them to directly contact you via email or mail regarding their products and services. Please note that we do not impose restrictions on the use of your personal information by the referring websites. Therefore, we encourage you to review the privacy policies of any website that referred you to our site.
WE MAY ALSO DISCLOSE YOUR INFORMATION
In cases where it is mandated by law and we genuinely believe that disclosure is necessary to comply with applicable laws or legal procedures, we may disclose your information. We may also exercise the right to investigate, prevent, or take action against illegal or suspected illegal activities, as well as to protect and defend the rights, property, or safety of Travelediary, the website, or its users. These actions may be taken in accordance with our Terms of Use and other agreements.
METHODS FOR CORRECTING YOUR INFORMATION
To correct and update your contact information, you have the option to access your member account online or contact our customer support team. It's important to note that we may retain certain information associated with your traveler profile for analytical purposes and recordkeeping integrity. If you need assistance regarding personal information not displayed in your account, please email us at the provided email address to request access, deletion, or modification of the information we hold about you.
If you wish to revoke your consent for the processing of your information, you can do so by sending an email to the provided address. However, please be aware that we may need to continue processing certain information for a limited period to fulfill our legal or regulatory obligations or to meet our legitimate business needs.
Regarding the collection and use of your information, you have the choice not to provide us with any information, although it may be necessary to make travel bookings. Additionally, you can add, correct, or update information and close your account as outlined above. You will also have the opportunity to unsubscribe from non-essential emails we send. However, we reserve the right to send you other communications, including service announcements, administrative messages, and surveys related to your account or transactions on our site, without providing an opt-out option.
COOKIES AND OTHER WEB TECHNOLOGIES
When you visit our website, we automatically collect certain information about you and your computer. This includes your IP address, web browser software (such as Firefox, Internet Explorer, or Safari), and the referring website. We may also gather details about your online activity, such as the trips you view and your purchases. One of our objectives in collecting this information is to personalize your user experience.
As a member or visitor to our website, a permanent cookie file will be assigned to your computer's hard drive. You have the option to decline to receive a cookie file by adjusting your web browser settings to refuse cookies or prompt you before accepting one. However, please note that by refusing to accept a cookie, you may not be able to access many travel services and planning tools offered on our site.
When you access specific areas of our website to make travel reservations or purchases, you will be required to sign in as a member using your Member ID and password. Once signed in, we store your Member ID, password, and the name associated with your member account as encrypted data in the cookie file on your computer. This ensures that the information in the file cannot be viewed by unauthorized access to your computer. Permanent cookie files will remain on your computer's hard drive until manually deleted.
Additionally, our site may utilize web beacons (also known as clear gifs, pixel tags, or web bugs), which are tiny graphics with a unique identifier. Web beacons serve functions similar to cookies and are embedded in web page code. We use web beacons to monitor user traffic patterns from one page to another within our site, to deliver or communicate with cookies, to determine if you accessed our site from an online advertisement on a 3rd party website, and to enhance site performance. We may also permit our service providers to use web beacons to help us track which emails have been opened by recipients and to monitor visitor traffic and actions on our site. This assists us in evaluating the effectiveness of our content and other offerings.
OUR MEASURES TO PROTECT YOUR INFORMATION
Ensuring your confidence in making travel arrangements with us is a top priority, and we are dedicated to safeguarding the information we gather. To achieve this, we have established suitable administrative, technical, and physical security measures to protect the personal information you provide. For instance, access to personal information is limited to authorized employees who may only do so for authorized business purposes. We utilize firewalls and intrusion detection systems to prevent unauthorized individuals from accessing your information. These measures help maintain the security and integrity of your data.
EXTERNAL LINKS
When our website provides links to other websites, it's important to note that those websites operate independently and are not governed by this Privacy Policy. We encourage you to review the privacy statements or policies posted on those external websites to understand their practices for collecting, using, and disclosing personal information. This will give you a comprehensive understanding of how your information is handled when accessing those linked websites.
MODIFICATIONS TO THIS PRIVACY POLICY
In the future, we may revise and update this Privacy Policy. In the event of significant changes that may impact your rights or our handling of your personal information, we will notify you by prominently displaying a notice on our website. This way, you will be informed about any material changes to the Privacy Policy.
METHODS TO CONTACT US
If you have any inquiries or concerns regarding this Privacy Policy or its implementation, or if you believe there are inaccuracies in your account information, please feel free to contact us using the following methods:
Travelediary (Tripediary Solution)
Address: Suite 33-01, 33rd Floor, Menara Keck Seng, 203, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2116 9696
Email: [email protected]